Our Member charter

We will:

provide you with a welcoming, comfortable and positive environment.
listen to you and treat you with respect.
be helpful, polite and professional at all times.
provide clear information about the services available to you.
work with you to plan a way into employment that is right for you.
make sure that you have access to a variety of learning materials and job vacancies.
help you write your CV, search for jobs and prepare for interviews.
provide support even after you've got a job.
protect your personal information and tell you if we need to share it with others.
provide you with the opportunity to give us your feedback.

What we ask of our Members:

to be honest and open with us.
to take responsibility for preparing for and searching for work.
to be committed to the programme, fully take part and actively look for employment.
to let us know if your personal circumstances change in any way.
to fulfil your responsibility under the benefits system.
to help us understand what is important to you and the help you need.
to treat our staff and other Members with respect.

Our responsibilities to each other:

to keep any appointments we make, or tell each other if there is a valid reason why we cannot keep them.
to work together as a partnership to help you achieve your aims.
to treat each other fairly and with respect, no matter what our race, sex, disability, religion, age or sexuality.

Please click here to view our commitments to Work Programme Members.